Officer, Payment Operations.OPS

First level checking scrutiny of transactions related to Clearing, Collections, Cash management, RPC, Remittances (outward & inward), Investigations and centralized PDC, area and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.

Receiving of cheques, payroll and collection requests from branches and units through mail/ courier and provide acknowledgement after checking.

Delivering documents and guarantees

Payroll, Cheque, PDC & CMU transactions are processed in respective system as Maker

Verifying the customer signature and other technicalities on the request

Customer transaction posting in Flex system as Maker

Verifying the cheque security features as per the central bank guidelines

Generating the reports and balancing the accounts

Warehousing of PDC cheques date wise and retrieval on due dates and reconciling with the report

Filing of the documents and sending the document to CORD for archival

Receiving the CCDM cheques from TG and its balancing.

Scanning cheques related to PDC/CMU & FTC documents in ICCS and EDMS

Manual reconciliation of the outward clearing accepted cheques and verify against the system report

Pull out the discarded / return cheques and prepare return memo

Dispatch the discarded / unprocessed / return cheques received from the branches and the CCDM to the parent branch / delivery center and update the details in the excel file.

Reconcile the cheques in the machine for the settlement date and pack amount wise for archival.

Handle the withdrawal and postponement requests

Support for general mail enquiry and response

Preparing mail schedule and send return cheques and documents to branches/other units

Periodic reconciliation and balancing of all the PDC cheques, FTC documents, PO, DD & bank guarantees for all the products

Customer FAX Application, Original FTA, SWIFT messages, Pay Orders, Standing Orders, DDS application, amendment document scanning and work item creation in EDMS as Maker Monitor FAX Printers and route the application to respective processing unit

Centralized processing of back office transactions for all UAE branches.

Close co-ordination with business groups for timely decisions.

Processing of all transactions within agreed time

Suggest innovative process improvements to overcome problems related to non-adherence to SLAs.

Ability to resolve routine problems in coordination with all groups.

Recommend improvements to Operating Systems and procedures.

Recommend training for self and processors.

Ensure completeness of instructions from customers/banks/departments etc.

Excellent communication skills.

Strong interpersonal skills.

Good verbal/written communication and computer operating skills.

Good knowledge of general banking rules and regulations.