Online Website Sales and Support ( E-commerce)

Responsibilities:

• Manage and update all Shopify SKUs, including product listings, pricing, inventory, and content accuracy.
• Respond to customer inquiries promptly and professionally through Call and chat.
• Supervise the packaging process to ensure all orders are packed securely and according to courier guidelines.
• Coordinate with the dispatch team to ensure timely order processing and shipment.
• Monitor order performance, ratings, and customer feedback to improve store quality.
• Handle return/refund cases and maintain proper records.
• Optimize product visibility through keyword updates, promotions, and campaign participation.
• Ensure all products are in stock and maintain proper inventory levels.
• Identify and resolve any issues related to listings, orders, or customer complaints.

Requirements:

• Experience managing an online store (Shopify experience preferred).
• Strong communication skills for responding to customers.
• Basic knowledge of e-commerce operations and product listing.
• Ability to supervise packaging and maintain quality control.
• Organized, responsible, and able to work independently.
• 2 Years+ Ecommerce store handling experience preferred
• This job is for male candidates only.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person