Operation and Online flat form coordinator

Online Platform Coordinator - Key Duties & Responsibilities

• Menu Management
• Update menu items, prices, and photos across all platforms.
• Ensure item availability and descriptions are accurate.
• Order Monitoring & Coordination
• Monitor live orders to ensure timely preparation and dispatch.
• Resolve order issues (delays, cancellations, wrong items) in real time.
• Platform Relationship Management
• Communicate with Talabat, Snoonu, Rafeeq, and Keeta account managers.
• Coordinate promotions, campaigns, and updates.
• Performance Tracking
• Analyze daily/weekly sales, customer ratings, and operational KPIs.
• Suggest improvements to enhance ratings and sales.
• Complaint & Refund Handling
• Investigate customer complaints and process refunds or compensations.
• Liaise with platforms to resolve disputes or penalties.
• Inventory Coordination (Optional)
• Coordinate with the kitchen or stock team to ensure menu items match stock availability.

Job Type: Full-time

Pay: From QAR3,000.00 per month