Operation Manager

• Supervise daily kitchen operations and ensure smooth coordination between chefs and kitchen staff
• Maintain production schedules to meet order volumes and delivery timelines
• Implement and monitor food safety and hygiene standards
• Manage inventory levels of ingredients, packaging, and supplies
• Coordinate with suppliers for timely procurement and cost-effective sourcing
• Track usage trends and minimize waste
• Ensure consistent product quality across all dessert categories
• Conduct regular taste tests, visual checks, and packaging audits
• Address customer feedback and implement corrective actions
• Oversee order dispatch and delivery logistics across platforms (e.g., Talabat, Deliveroo, Careem)
• Optimize delivery routes and timing for efficiency and customer satisfaction
• Liaise with third-party delivery partners and troubleshoot issues
• Collaborate with the marketing team to support campaigns, launches, and promotions
• Work closely with the accountant to manage budgets, cost control, and reporting
• Lead hiring, training, and performance reviews for kitchen and ops staf

Reporting & Strategy

• Monitor KPIs across operations, including order fulfillment rate, delivery time, and customer satisfaction
• Identify process improvements and implement scalable systems
• Report directly to the founder

Job Types: Full-time, Part-time, Contract
Contract length: 12 months

Pay: From AED5,000.00 per month

Expected hours: 20 – 40 per week

Application Question(s):

• Have you worked as operation manager for a cloud kitchen before?

Language:

• English (Required)

License/Certification:

• driving license for UAE (Required)