Operation Manager

Location- Goregaon East, Mumbai

Profile- Operation Manager

Experience- 5 Years

Ctc- upto 12 Lpa (Depends on interview)

working Days – 6 days (2 & 4 sat off)

1. National Warehousing & Logistics Operations

Oversee daily operations of all fulfilment centers located across India (Mumbai, Bengaluru, Kolkata, Delhi, Hyderabad, and other locations).
Ensure smooth execution of inbound, QC, put-away, picking, packing, dispatch, and returns processes.
Ensure all orders (B2B, B2C, D2C, marketplaces) are completed within defined CPT/SLAs without breaches.
Manage stock transfers between warehouses and bulk movement to/from marketplace warehouses.
Ensure physical inventory matches system inventory at all times.

2. Supply Chain, Logistics & 3PL Management

Manage national supply chain operations including primary and secondary freight, vehicle arrangement, and transporter coordination.
Engage and manage 3PL partners for warehousing and fulfilment (B2B & B2C).
Negotiate rates, contracts, SLAs, and commercial terms with logistics partners and transporters.
Monitor SLA adherence, performance metrics, escalations, and continuous improvement with logistics vendors.
Handle reconciliations related to freight invoices, weight discrepancies, and billing anomalies.
Optimize freight and warehousing costs through efficient planning and vendor management.
Coordinate with transporters for B2B deliveries, POD collection, and issue resolution.
Manage national supply chain operations including freight planning, vehicle arrangement, and transporter coordination.
Optimize freight costs through negotiation and efficient route and load planning.
Coordinate with transporters for B2B deliveries, POD collection, and issue resolution.
Handle import and domestic logistics requirements in coordination with internal teams and partners.

3. Process, SOP, Compliance & Automation

Design, document, and implement SOPs for B2B, B2C, D2C, marketplace, and 3PL operations.
Drive process standardization and best practices across all warehouses.
Propose and implement workflow automations to improve efficiency and accuracy.
Ensure adherence to company SOPs, safety standards, audit requirements, and statutory compliances.
Conduct regular audits including inventory, process, safety, and compliance audits.
Ensure proper handling of C-returns, vendor returns, liquidation of unsellable goods, and repackaging activities.
Understand existing processes and design, document, and implement SOPs across warehouses.
Ensure adherence to company SOPs, policies, audit requirements, and statutory compliances.
Conduct regular audit checks through systems, reports, cycle counts, and physical verification.
Ensure proper handling of C-returns, vendor returns, liquidation of unsellable goods, and repackaging activities.

4. Financial & Cost Control (P&L Ownership)

Monitor and control warehouse-level expenses and logistics costs.
Own and manage P&L for warehousing and logistics operations.
Track, analyze, and act on cost variances and red-flagged transactions raised by HO.
Manage petty cash balances, vouchers, and physical documentation at warehouses.

5. Inventory & Quality Control

Ensure daily cycle counts and periodic physical inventories are conducted.
Resolve discrepancies related to stock count, quality, damages, or dispatch errors.
Oversee labeling, packaging material usage, combo preparation, and private label packaging initiatives.
Support vendors in inspection of unsellable or damaged goods.

6. People & Vendor Management

Manage warehouse manpower including on-roll employees, contract staff, and daily wage workers.
Negotiate and manage manpower contractors and service providers.
Supervise security staff, guards, and facility-related personnel.
Ensure adequate staffing, productivity, discipline, and compliance at all locations.

7. Cross-Functional Coordination & Communication

Act as a bridge between Head Office and warehouse teams.
Coordinate with internal stakeholders such as sales, e-commerce, finance, marketing, suppliers, and customer service teams.
Handle escalations and provide timely updates to senior management.
Ensure clear, professional, and effective communication via emails, reports, and meetings.

8. Systems & Reporting

Ensure accurate and timely entries in OMS, WMS, internal systems, trackers, and Excel-based MIS.
Prepare and review operational, inventory, and cost reports.
Use Excel tools (VLOOKUP, Pivot Tables, basic formulas) for analysis and reporting.
Maintain all physical and digital documentation as per company standards.

9. Expansion & Strategic Initiatives

Lead opening, shutting, relocation, and scaling of warehouses and logistics locations.
Support new business verticals, private label initiatives, and packaging innovations.
Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.

Educational Qualification

Bachelor's degree in business management, operations management, or a related field (Master's degree
preferred).
Proven experience in operations management or a related role.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Proficiency in using operational software and tools.
Strong communication and interpersonal skills.
Ability to work under pressure and meet tight deadlines.

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Thanks & Regards

Rani Gupta

Recruitment Manager
Email ID:- rani@orbitouch-hr.com

Job Type: Full-time

Pay: ₹334,387.30 - ₹1,169,886.31 per year

Application Question(s):

How have you managed multi-location warehouse operations across different cities, and what strategies did you use to maintain inventory accuracy and SLA adherence?
Can you share an example where you reduced logistics or freight costs through vendor negotiation, route planning, or process improvement? What was the measurable impact?
How do you handle coordination between internal teams (sales, e-commerce, finance) and external partners (3PL, transporters) to ensure smooth B2B and B2C order fulfillment?
What is your CTC ?
What is your Expected CTC ?
What is your Notice Period ?
Are you available for the final round F2F ?

Experience: