Operation Manager (Restaurant)

Job Description:
Oversee daily restaurant operations, including staff supervision, service quality, housekeeping, safety, and operational efficiency to ensure smooth business performance
Manage and monitor accountants, cashiers, store staff, guards, sweepers, and operational teams to maintain productivity and discipline.
Prepare, review, and submit operational reports including sales, inventory, attendance, production, COGS, and financial records within assigned timelines.
Handle cash management, banking transactions, bookkeeping, vouchers, salary records, asset registers, and other operational documentation.
Supervise inventory purchasing, stock availability, vendor management, and coordination with the supply chain department for timely inventory receiving.
Ensure maintenance and monitoring of generators, kitchen equipment, utilities, fire safety measures, first aid arrangements, and security systems.
Coordinate with HR for hiring, employee training, disciplinary actions, staff performance management, and compliance with company SOPs and policies.
Maintain cleanliness and upkeep of restaurant areas including kitchen, dining halls, toilets, parking, waiting areas, and staff accommodation facilities.
Resolve customer complaints, monitor food quality and service standards, and support Restaurant Manager in improving sales and customer satisfaction.
Coordinate with government departments, vendors, marketing teams, and external parties for operational matters, compliance, and business continuity.

Job Specification:

Proven experience in restaurant or hospitality operations management with strong leadership and team supervision capabilities.
Hands-on experience in cash handling, bookkeeping, inventory control, reporting, and cost management within restaurant operations.
Strong knowledge of restaurant SOPs, housekeeping standards, food safety practices, and operational compliance procedures.
Experience in staff management, recruitment coordination, employee discipline, and performance monitoring in high-volume environments
Ability to manage vendors, utilities, maintenance operations, and resolve operational issues effectively under pressure
Excellent communication, problem-solving, multitasking, and organizational skills with the ability to lead teams during challenging situations.

Work Location: In person