Operations Assistant

Vertex IT Solutions is a Lahore-based software company serving as the back office for a U.S.-based technology firm. We deliver innovative software and digital solutions to global clients, operating primarily during the night shift in Pakistan to align with U.S. business hours.

Our focus areas include software engineering, Software Quality Assurance, DevOps, Enterprise applications, and digital transformation. At Vertex, we believe in building not just technology, but meaningful success stories for our clients and our people alike.

Positioin Overview:

We are seeking a detail-oriented and analytical Operations Assistant with 1–2 years of relevant experience to support daily business operations, reporting, and process optimization. The ideal candidate must hold an MBA degree and possess strong expertise in Microsoft Excel and Microsoft Word, along with excellent verbal and written communication skills to effectively collaborate, document processes, and support management with clear, data-driven insights.

Key Responsibilities:

• Assist in managing day-to-day operational activities to ensure smooth business functioning
• Prepare, analyze, and maintain operational reports using advanced Excel functions
• Create and maintain professional documentation, reports, and operational records in Microsoft Word
• Monitor key performance indicators (KPIs) and provide actionable insights
• Coordinate with internal departments to streamline workflows and improve efficiency
• Identify process gaps and recommend improvements
• Maintain accurate records, documentation, and databases
• Support management with data-driven analysis and performance tracking
• Communicate operational updates clearly to stakeholders through verbal and written channels
• Ensure compliance with company policies and operational standards

Required Skills & Competencies:

• MBA (Operations, Finance, or related field preferred)
• 1–2 years of experience in operations, business coordination, or data analysis roles
• Strong command of Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, IF formulas, data validation, dashboards, etc.)
• Proficiency in Microsoft Word for professional documentation, formatting, and reporting
• Strong verbal and written communication skills for coordination, reporting, and stakeholder interaction
• English language proficiency required; IELTS certification (preferred)
• Good analytical and problem-solving skills
• Strong attention to detail and organizational abilities
• Ability to handle multiple tasks and meet deadlines

What We Offer

• Competitive salary package with performance-based incentives.
• A professional, collaborative, and innovation-driven work environment.
• Opportunities for leadership growth and skill development.
• Exposure to international projects and a global work culture.
• Medical, paid leaves, and other employee benefits.
• The chance to make a lasting impact by shaping the company’s HR strategy and culture.

How to Apply

If you’re a passionate and driven HR professional ready to take ownership of your role and make a real impact, we’d love to hear from you.

Please send your updated CV and a brief cover letter to careers@vertexitsol.com with the subject line:

“Application for HR Manager - Lahore”

Join Vertex IT Solutions and become part of a team that values excellence, accountability, and growth where your leadership truly makes a difference.