Operations Assistant - Live Ops

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The LiveOps team plays a critical role in ensuring the smooth flow of our KSA Express operations. As the frontline of live order management, the team works closely with captains, clients, and suppliers to make sure every order is delivered on time and with an excellent customer experience. This is a fast-paced, high-impact environment where quick problem-solving, multitasking, and clear communication are essential.

What you'll do

• Monitor and manage live orders in real time to ensure delivery within SLA.
• Communicate with captains to guide and support them through the order journey.
• Support clients by addressing live order concerns professionally.
• Resolve escalations promptly, ensuring smooth and seamless delivery experiences.
• Document live operations incidents and maintain accurate reporting.
• Share daily and weekly performance updates with the wider operations team.
• Collaborate with performance, acquisition, and commercial teams to improve processes and outcomes.

What you'll need

• Successful candidates will have a passionate commitment to improving the lives of people, a strong focus on excellence, and alignment with our core values and purpose.
• 1–2 years of experience in customer care or LiveOps (preferred).
• Strong multitasking ability with excellent attention to detail.
• Ability to work under pressure and stay calm in fast-paced environments.
• Excellent communication skills with polite and professional manners.
• Client-focused mindset with the ability to build trust with captains and stakeholders.
• Quick learner with adaptability to new tools, processes, and technologies.
• Flexibility to work rotational shifts, including nights, weekends, and holidays.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.