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Operations Associate - Grocery

About Deliveroo

Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.

Job Description

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. Its an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo ODG

Deliveroo's ODG (On Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra fast delivery through a network of picker operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.

The Role

The Operations Associate plays a key role in supporting daily in store operations across Deliveroo's grocery and retail partner network. This is a hands on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites. The ideal candidate is proactive, detail oriented, and comfortable working in fast paced retail or dark store environments. You'll work closely with pickers, site teams, and the central operations function to ensure flawless execution on ground.

Key Responsibilities

Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
On Site Training: Train and upskill pickers on Deliveroo's SOPs, focusing on substitution handling, order prioritisation, picking accuracy, and customer first execution.
Action Plan Development: Create site specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or elevate hardware issues to ensure seamless live operations.
Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

Requirements

Experience: 1-2 years in grocery, retail, or delivery operations.
Skills: Strong problem solving and communication skills, high attention to detail, and the ability to work independently in fast paced environments.
Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
Transport: Valid UAE driving licence and own car.
Physical: Ability to be on site at multiple store locations for extended periods.

Workplace & Diversity

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

Job Details