Operations Coordinator

Responsibilities

• Provide comprehensive clerical and administrative support across all operations to ensure smooth workflow.
• Lead and manage team members, fostering a collaborative and efficient work environment.
• Act as the primary point of contact for customers-scheduling appointments, enhancing their experience, and resolving any concerns.
• Facilitate new hire onboarding and training, ensuring seamless integration into their respective departments.
• Continuously identify and implement process improvements to enhance operational efficiency.
• Plan and coordinate office functions and staff events to support team engagement and company culture.
• Collaborate with internal teams to monitor and address financial or budget-related concerns.
• Proactively identify challenges and engage the appropriate resources to drive timely resolutions.
• Oversee personnel lifecycle activities including onboarding and offboarding, while assisting in training coordination.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience).
• Minimum of 2-4 years of experience in administrative support, office coordination, or operations.
• Experience leading or supporting a team is highly preferred.

Skills

• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Proven customer service and conflict resolution skills
• High level of attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office tools
• Ability to multitask and manage competing priorities in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Collaborative and team-oriented attitude

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Project Management

Industries

• Public Safety