Operations Coordinator

Operations Coordinator - B2B Realty

B2B Realty, a leading company in property management and brokerage, is looking for an exceptional Operations Hero to join our expanding team in Cleveland, Ohio. The ideal candidate will bring a robust background in administrative operations, showcasing stability, consistency, and a detail-oriented mindset. As an Operations Hero, you will manage a variety of critical operational tasks, including lawn care, rental registrations, insurance management, utility billing, and owner account management. Your role is crucial to ensuring smooth and efficient operations, contributing to the overall success and growth of our business.

Note:
This is a remote position and candidates will be working in the US business hours (EST).

Responsibilities

• Lawn Care Management
• Oversee all lawn care vendors, schedules, bills, and subscriptions.
• Handle Rental Registrations
• Handle new unit registrations and annual renewals.
• Collaborate with the Local Agent in Charge (LAIC) in Cleveland to ensure compliance with new rental property laws and regulations, facilitating seamless operations and adherence to legal standards.
• Insurance Management
• Oversee insurance policies and manage additional insured requirements.
• Ensure all properties have the necessary insurance coverage and documentation.
• Liaise with utility companies for various issues and service requirements.
• Negative Owner Accounts Management
• Manage negative owner accounts, handle balances, emails, and collections.
• Maintain a dedicated email alias for owner account management.
• Perform various administrative duties to support the operations team.
• Ensure all tasks are completed with high accuracy and attention to detail.
• Stay informed about relevant laws, market trends, and industry best practices.
• Attend training sessions and workshops to enhance knowledge and skills.

Requirements

• Previous experience in administrative roles, particularly in property management or real estate.
• Strong background in operations, with proven experience in roles requiring stability, consistency, and attention to detail.
• Strong understanding of real estate laws and regulations.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proficiency in Microsoft Office and property management software.
• Ability to work independently and as part of a team.
• Strong negotiation and problem-solving skills.

What we offer

• Lucrative performance based Incentives and Bonuses
• PTO as per company policy
• Parental Leave
• Comprehensive training will be provided to ensure you are fully equipped for your role.
• Ongoing learning and support to help you succeed in your position.
• Multiple opportunities for career growth and internal advancement.
• Access to mentorship, upskilling resources, and cross-functional learning.