Operations Coordinator

You keep things moving. When tickets pile up, SLAs creep, and onboarding tasks fall through the cracks — you're the person who notices, acts, and gets everyone back on track.

You'll own

• Tier 1 ticket brokering, triage and monitoring
• SLA compliance across multiple queues
• New account onboarding coordination with various departments — provisioning, setup, and workflow configuration
• Client and Best Business Practices Documentation to keep records accurate
• Procurement for licenses, equipment and various supplies
• Detailed Inventory tracking
• Reporting on performance, client usage and various other items
• Data entry across core systems
• Macro understanding of what, how and why we do what we do

You'll collaborate with

• IT and Tier 2/3 support teams for escalations and handoffs
• Managers, leads and project managers on workflow alignment
• Business stakeholders who need clear, timely updates

What you bring

• 2+ years in IT support, service desk, or operational coordination
• Experience with ticketing and project management platforms like Jira, Asana, Monday.com, etc
• Strong organizational skills and high attention to detail
• Clear communication with both technical and non-technical audiences

Bonus points

• SaaS platform onboarding or account administration experience
• ITIL Foundation or CompTIA A+ certification
• Exposure to procurement and vendor contract workflows

This is an on-site position; candidates must be able to work from our Babylon, NY office.