Operations Lead E-commerce

Job Title: Operations Lead – E-Commerce

Location: Lahore, Pakistan

Job Type: Full-time

Salary: PKR 100,000 – 125,000

About the Role

We are seeking a highly organized and results-oriented Operations Lead to oversee and optimize day-to-day operations of our e-commerce business. The ideal candidate will be responsible for ensuring smooth order fulfillment, inventory management, logistics coordination, process improvement, and team leadership.

Key Responsibilities

• Oversee end-to-end order processing, fulfillment, delivery operations, and return handling.
• Manage warehouse operations including inventory accuracy, stock levels, GRNs, and cycle counts.
• Coordinate with courier and logistics partners to improve delivery timelines, accuracy, and cost efficiency.
• Implement SOPs to improve operational efficiency and reduce operational errors.
• Monitor daily KPIs including order turnaround time, stock availability, delivery performance, and customer order issues.
• Work closely with the customer support, marketing, and procurement teams to ensure seamless operations.
• Identify gaps in workflow and execute continuous improvement initiatives.
• Ensure compliance with safety, quality standards, and company policies.
• Manage and train operations and warehouse teams.
• Prepare operational reports and provide insights for leadership decision-making.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Operations Management, or a related field.
• Minimum 3–5 years of experience in operations, preferably in e-commerce, retail, or logistics.
• Strong understanding of fulfillment workflows, inventory systems, and supply chain processes.
• Proficiency in MS Excel, Google Sheets, and ERP/e-commerce management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Apply @: careers.hrbeyond@gmail.com (with the subject line) Operations Lead

Job Type: Full-time

Pay: Rs110,000.00 - Rs125,000.00 per month

Work Location: In person