Operations Manager

About the Role

We are looking for a detail-oriented and proactive Operations Manager to oversee our day-to-day operations and ensure smooth business processes. The ideal candidate will have strong organizational skills, experience in managing e-commerce operations, and the ability to collaborate effectively with vendors, customers, and internal teams.

Key Responsibilities

• Oversee and manage supply chain and warehouse operations to ensure accuracy and efficiency.
• Prepare, update, and maintain the master file for new and existing products.
• Coordinate and maintain communication with vendors, customers, and both internal and external stakeholders.
• Draft, review, and send professional emails with clarity and accuracy.
• Develop and implement processes and policies to enhance the overall customer experience.
• Ensure compliance with relevant e-commerce laws, regulations, and industry standards.

Skills Requirements & Skills

• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Prior experience managing online stores and handling e-commerce operations.
• Hands-on experience with WordPress (preferred).
• Strong organizational and multitasking abilities.
• Problem-solving mindset with the ability to work independently.
• Speaks fluent Arabic and English

Preferred Qualifications

• Previous experience in warehouse or inventory management.
• Background in developing operational policies for e-commerce businesses.

Customer service and relationship management experience