Operations Manager

Job Title: Operations Manager

• Location: Kochi
• Company: Webcardio (www.webcardio.com)
• Department: Operations
• Reports to: Head of Operations

About the Company:

Webcardio is a leading health-tech company offering AI-powered cardiac monitoring solutions through wearable ECG technology. Our mission is to transform cardiac care with real-time, remote diagnostics.

Job Summary:

Webcardio is seeking an experienced and results-driven Operations Manager to lead and optimize daily operations, including logistics, customer support, service delivery, inventory, and cross-departmental coordination. The ideal candidate will play a key role in scaling our operations, improving efficiency, and ensuring top-tier service quality.

Key Responsibilities:

• Oversee end-to-end operations including Production, device logistics (dispatch and return), coordination, and reporting timelines.
• oversee daily operations, ensuring efficient and effective function across all departments. Responsibilities include, maintaining inventory levels, coordinating with manufacturing and R&D teams, implementing process improvements, and ensuring regulatory compliance.
• Develop and implement operational policies and processes to enhance efficiency and service quality.
• Monitor inventory of devices and coordinate with supply chain/logistics for timely restocking and distribution.
• Oversee all aspects of import and export activities / documentations for medical devices, ensuring all transactions are compliant with relevant national and international regulations. Coordinating with shipping agencies, freight forwarders, and customs brokers.
• Vendor Negotiation for procurement of raw materials.

Team Leadership

• Lead and manage the operations team including support staff, logistics coordinators, and service technicians.
• Set performance goals, conduct regular reviews, and ensure staff training and compliance with operational protocols.

Customer Support Coordination

• Oversee customer service processes ensuring high levels of satisfaction and issue resolution.
• Collaborate with sales and account managers to address client-specific operational needs.

Compliance & Risk Management

• Ensure adherence to healthcare regulatory standards.

Qualifications:

• Bachelor’s degree in Business, Healthcare, or related field.
• Minimum 10 years of operations experience, preferably in healthcare, diagnostics, or medtech.
• Strong skills in logistics, process improvement (Lean/Six Sigma), team management, and compliance.
• Proficient in Excel, CRM/ERP tools, and project management.

Preferred:

• Experience in health-tech platforms and medical device operations.

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person