Operations Manager

Our Mission At Common Project, we’re the No.1 wholesaler and e-commerce player for sportswear in Africa. Known for delivering top-quality, authentic products, we’re on a mission to redefine the sportswear market with our e-commerce platform, MOJAA . Operating across 6 African countries, our dynamic team is based in Dubai, Casablanca, and Cairo. This is an exciting opportunity to be part of a high-growth, dynamic company at the forefront of the African e-commerce landscape. The Role As Operations Specialist for Morocco & Nigeria , you will act as a strategic right-hand to our Ops department, ensuring day-to-day operational excellence in two key markets. You'll manage customer service teams, ensure smooth coordination with logistics, and lead process improvements to support our growth. This is a hands-on role, ideal for someone who’s operationally sharp, detail-oriented, and excited to help scale a high-growth e-commerce business across multiple countries.

Your Profile

• Minimum 2-3 years of experience in an e-commerce environment, ideally within a leading online retailer, marketplace, or digital brand.

• Strong knowledge of Shopify, and familiarity with order flows, product catalogs, and returns handling.

• Clear understanding of e-commerce processes: logistics, customer support, stock flows, COD handling.

• Detail-oriented with strong analytical skills to track product performance and optimize decision-making.

• Ability to work independently while collaborating across multiple teams.

• Fluent in French & English. Your Mission

• Oversee and optimize daily operations for both markets (orders, delivery, customer care, returns). • Manage and support customer service teams, monitor ticket flows, response quality, and training needs.

• Coordinate with logistics partners for last-mile delivery, shipment tracking, escalations, and stock movements.

• Handle special cases: size exchanges, return requests, delivery issues, etc.

• Work with the Head of Ops to analyse bottlenecks, propose improvements, and help implement better tools and flows.

• Ensure alignment across internal teams: Tech, Marketing, Product, Importation, and fulfilment.

• Track and follow up on new shipments, replenishments, and stock availability in Shopify.

What we offer

• A key role in a pan-African e-commerce company in full expansion.

• Ownership and room to execute and improve critical daily operations.

• A dynamic, entrepreneurial environment with high exposure to leadership.

• Cross-country impact on two strategic markets.

• A modern, collaborative culture and ambitious team.