Operations Manager

Position Title: Operations Manager - Western Region

Job Purpose

The Operations Manager is responsible for planning, directing, and overseeing all operational activities at assigned locations to ensure safe, efficient, compliant, and cost-effective operations. The role includes leadership oversight of Fire Protection, Fire & Emergency Response, and Safety-related operations in industrial and Oil & Gas environments.

Key Duties & Responsibilities

Operations Management

• Plan, direct, and manage all operational activities for assigned locations in line with approved business goals.
• Ensure operations are conducted in an efficient, cost-effective, and compliant manner.
• Develop, implement, and continuously improve operational management systems, processes, and best practices.
• Formulate and execute strategic and operational objectives aligned with organizational priorities.
• Ensure optimal utilization of manpower, fire assets, equipment, and materials.

Fire & Emergency Operations Oversight

• Provide managerial oversight for fire protection systems, fire prevention programs, and emergency response operations.
• Ensure readiness, availability, and compliance of fire equipment, vehicles, and emergency response resources.
• Oversee fire team deployment, shift planning, and resource allocation to meet operational and client requirements.
• Coordinate fire risk assessments, emergency response planning, and fire drills in collaboration with HSE teams.
• Ensure fire operations comply with applicable standards, including NFPA, client fire safety requirements, and local regulations.
• Support investigation and corrective actions related to fire incidents, near misses, or emergency events.

People & Performance Leadership

• Lead, motivate, and support operational and fire response teams in a time-sensitive and high-risk environment.
• Supervise team activities, including work allocation, scheduling, and performance monitoring.
• Develop career development plans for direct reports, including fire and emergency response leadership succession.
• Address operational and performance issues through structured problem resolution and corrective actions.

Risk, Safety & Compliance

• Identify operational and fire-related risks and implement preventive and corrective mitigation measures.
• Ensure compliance with QA/QC, HSE, fire safety, security, and environmental requirements.
• Promote strong safety culture and emergency preparedness across all operational locations.

Financial & Business Control

• Support operational cost control and financial performance, including P&L-related metrics.
• Monitor and optimize fire-related operational costs, equipment utilization, and maintenance expenses.
• Assist in project cost management, revenue generation, and customer invoicing processes.
• Contributes to short- and long-term planning related to staffing, fire equipment, vehicles, and budget requirements.

Customer & Stakeholder Management

• Act as a focal point for client coordination on operational and fire safety matters.
• Communicate customer concerns and operational issues to internal teams and drive improvement actions.
• Ensure high standards of service delivery in fire protection and emergency response operations.

Supply Chain & Asset Management

• Work closely with the Supply Chain department to ensure availability and readiness of fire equipment, PPE, vehicles, and emergency assets.
• Analyze inventory utilization to minimize sub-rental, downtime, and operational inefficiencies.
• Support procurement planning for fire systems, safety equipment, and emergency response resources.

Continuous Improvement & Administration

• Drive continuous improvement initiatives corrective action programs, and operational excellence initiatives.
• Ensure operational and fire procedures function effectively and meet regulatory and client expectations.
• Completely required administrative and operational reports accurately and on time.
• Perform any other related duties reasonably assigned by the Line Manager within the scope of the role.

Qualifications & Skills

Education

• Bachelor’s degree from an accredited university in Engineering, Safety, Fire Science, or a related field.

Experience

• Minimum 7 years of relevant experience, with exposure to Oil & Gas, industrial operations, or fire services.

Fire & Safety Knowledge

• Strong understanding of Fire Protection Systems, fire prevention, and emergency response operations.
• Knowledge of NFPA standards, fire risk assessments, and emergency preparedness programs.
• Experience coordinating fire teams, emergency drills, and incident response frameworks.
• Ability to manage fire operations within high-risk industrial environments.

Core Competencies

• Strong leadership and people management skills.
• Excellent client-facing and internal communication abilities.
• Sound knowledge of operational management, cost control, and performance monitoring.
• Experience with project cost management, revenue generation, and customer invoicing.
• Strong problem-solving, decision-making, and crisis management skills.
• High level of commitment to safety, compliance, and company policies.
• Proficiency in MS Office and function-specific operational systems.