Operations Manager Experience in insurance industry

Cairo, Egypt

Operations Manager Experience in insurance industry 10- 15 years
Bachelor's degree in Business, Finance, or any related field.
Minimum of 5 -7 years of experience in multinomial insurance operations is a must.
Fluency in English is a must.
Strong understanding of insurance processes and regulations.
Proven leadership and team management skills.
Excellent analytical and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Experience with process improvement methodologies.
Strong organizational and multitasking skills.
Attention to detail and high level of accuracy.
Ability to handle confidential information with integrity.
Customer-focused mindset.
Experience in budget management and resource allocation.
Knowledge of risk management principles.
Ability to develop and implement training programs.
Strong project management skills.
Ability to adapt to changing industry trends.
Commitment to continuous learning and professional development.
Strong communication and team management skills.
Oversee daily operations of insurance department.
Ensure compliance with all relevant regulations and industry standards.
Manage and mentor operations team. (Sales, Customer Service and Lead Generation teams)
Develop and implement operational policies and procedures.
Monitor and analyze key performance indicators to identify areas for improvement.
Coordinate with other departments to ensure seamless operations.
Handle escalated customer issues and complaints.
Manage relationships with external partners and vendors.
Prepare and present operational reports to senior management.
Implement process improvements to enhance efficiency and reduce costs.
Maintain up-to-date knowledge of industry trends and regulatory changes.
Develop training programs for staff development.
Oversee policy administration and customer service functions.
Ensure high levels of customer satisfaction.
Manage budget and resource allocation for the department.
Conduct regular audits to ensure compliance and operational efficiency.
Develop and manage risk management strategies.
Lead initiatives to improve data accuracy and integrity.
Any other tasks assigned by manager.