Operations Manager, Global Trade Solutions (GTS) Business Service GSC

Why join us?

GTS is a core product for the Group serving customers across wholesale Banking. (GTS) Business Services within DBS is a key part of wholesale Banking strategy, aimed at allowing them to grow their business, drive global consistency, improve customer service and reduce operational risk.

The Operations environment emphasizes on highly professional customer focused service delivery, with extended efforts for improvement in service and cost effectiveness.

Due to challenging environment across Group companies, processing delays or errors encompass risk of serious losses to the Group and also leads to poor customer service. The maintenance of a prominent internal control is essential to minimize risks and maximize process security

The Opportunity:

We are currently seeking an experienced professional to join our team in the role of Operations Manager.

What you’ll do:

• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA
• To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
• To be aware of the nature of our customer’s business and alert any unusual transactions, to Line Management
• Proactively participating and leading change / transformation initiatives across the site and the bank
• Ensure a high degree of accuracy in order to minimize operational risk
• Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

• Document Checking experience in Letters of Credits (Import and Export) is a must
• Working knowledge of ICC Rules UCP600 - ISBP745 821- URR725.
• Awareness of the trade facilities and customer trade cycles
• Awareness applicable to the role, of the content and application of ICC rules
• Strong interpersonal skills
• Very Good English (written and verbal) communication skills
• Medium-high MS office knowledge/skills (especially Excel)
• Previous experience in large scale centralized operations is desirable
• Flexibility to work in time zones as required by business

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Service Delivery Egypt (HEDS)***