Operations Manager - Mall Management

Operations Manager — Mall Management

Operations Manager will be responsible for ensuring that the mall operates smoothly, safely, efficiently, and cost-effectively. You will be involves overseeing all facility services, vendor performance, safety & regulatory compliance, tenant relations, customer experience, and operational planning to support both visitors and tenants.

Key Responsibilities

• Oversee daily mall operations, including maintenance (HVAC, electrical, plumbing, escalators/lifts), cleanliness, landscaping, waste management, and general facilities upkeep.
• Manage security, emergency response, health & safety compliance, including drills, local regulatory requirements, fire safety, etc.
• Coordinate with vendors/contractors — setting SLAs/KPIs, monitoring performance, ensuring work quality, handling soft services (cleaning, security) and hard services (engineering, mechanical/electrical).
• Supervise staff and operations teams; train, develop, and ensure proper manpower coverage.
• Ensure high standards of customer experience: maintain mall appearance, ambience, signage, comfort; respond to visitor feedback; ensure parking, traffic flow, and common services are well managed.
• Reporting & performance metrics: generate regular reports on operations, finance, safety, tenant satisfaction, footfall; use data to make recommendations for improvements.
• Ability to work under pressure, solve problems, adapt quickly, and manage multiple tasks / stakeholders.
• Required Skills & Qualifications Bachelor’s degree in business administration, Facilities Management, Engineering, Real Estate, or equivalent. Substantial experience (often 8-10+ years) in mall operations / facility management / property management; experience in supervisory/managerial role.
• Manage tenant relations: liaising with tenants, handling move-ins/move-outs, resolving complaints or operational issues, ensuring adherence to mall policies.
• Budgeting & cost control: prepare and monitor operating budgets (OPEX), capital project budgets (CAPEX), identify cost-saving initiatives, manage expenses. Facility & asset management: running preventative maintenance programs, lifecycle planning of equipment/systems, ensuring asset preservation and minimizing disruptions.
• Budgeting, financial analysis, project management skills.
• Strong technical knowledge of building systems, maintenance practices, safety & compliance standards
• Excellent leadership, communication, negotiation, and vendor management skills.
• Effective communication: reporting up/down the chain, coordinating across departments, dealing with external partners. Problem-solving and decision making; ability to handle issues as they arise.

Job Type: Full-time

Application Question(s):

• What is your salary expectations?