Operations Manager (West Cairo)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Purpose / Overview :
The Operations Manager is responsible for leading and overseeing the full spectrum of operations for assigned mixed-use properties. The role focuses on ensuring operational excellence, tenant satisfaction, regulatory compliance, and long-term asset value optimization. The Operations Manager provides strategic and operational leadership to property teams and reports to senior management.

Key Responsibilities :
Lead and oversee all day-to-day operations of assigned mixed-use properties, ensuring consistent service delivery and operational efficiency.

Develop, implement, and continuously improve comprehensive operational and property management strategies to enhance property performance and value.

Conduct regular site inspections to evaluate property conditions, identify risks, ensure compliance with safety standards, and drive corrective actions.

Directly manage and mentor property teams, including operations staff, maintenance teams, and administrative personnel, to achieve performance targets.

Serve as the senior point of escalation for tenant relations, ensuring professional handling of complex issues, disputes, and high-impact service requests.

Build and sustain strong tenant relationships through proactive engagement, structured communication, and service improvement initiatives.

Monitor operating expenses, maintenance costs, and capital expenditures, and implement cost optimization and efficiency initiatives.

Review and present financial reports, variance analyses, and operational performance metrics to senior management and stakeholders.

Participate in management activities, including tendering, contract negotiation, performance monitoring, and cost control.

Oversee renovation, fit-out, and capital improvement projects, ensuring adherence to timelines, quality standards, and regulatory requirements.

Ensure full compliance with local regulations, building codes, zoning requirements, environmental laws, and industry standards.

Establish and oversee preventative maintenance programs to protect assets, extend equipment life, and minimize tenant disruption.

Stay informed on applicable property management regulations, market trends, and best practices to support continuous improvement.

Requirements :
Bachelor’s degree in Business Administration, Real Estate Management, or a related engineering discipline.

5+ years of progressive experience in property or facilities operations, with at least several years in a managerial or leadership role.

Demonstrated success in managing commercial, residential, or mixed-use developments, including and stabilization phases.

Strong expertise in property operations, leasing principles, financial analysis, budgeting, and real estate market dynamics.

Excellent leadership, communication, negotiation, and stakeholder management skills.

Proficiency in property management systems (e.g., Yardi, MRI, RealPage) and Microsoft Office.

Solid understanding of construction management, project management, and building systems (HVAC, electrical, plumbing).

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.