Operations Officer - Retail Finance

Role : Operations Officer - Retail Finance
Location : Abu Dhabi

Role Purpose:

Training and Managing offshore/Onshore Operations in processing of account transactions, financing payments, financing account maintenance in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.

Key Accountabilities of the role

• Monitor and Analyse the Daily, Monthly and yearly volume of services financial and non-financial process.
• Report Monthly services queue to the management and ensure SLA and TAT met.
• Analyse KPI, KRI and validate the onshore and offshore team performance.
• Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.
• Identify process which can be automated and share the required Business requirement with vendor/developer to bring operational benefit to the bank & its internal/external stakeholders.
• Re-engineer the existing process effectively to bring additional control, reduce the risk.. etc. in the process and enhance the customer experience.
• Monitor and validate the Rejection volume/reasons and discuss with stakeholders to reduce to reduce the RTS.
• Review and monitor different control reports regularly and take a proper action wherever required (e.g., Postponement, Online Posting, Batch Posting, Audit Trial Report etc.)
• Assessment of risk & controls to each process, raising incidents in case of any operational loses/near miss.
• Update Standard operation’s procedure whenever there is change in the process and renew them before due date.
• Monitor Reconciliation Report and ensure corrective action are taken on outstanding items. Escalate any long outstanding items.
• Frequent review of QA Report
• Conduct Weekly Team meeting and review the process, highlight any issues etc.
• Maintain proper MIS
• Train the offshore/onshore employees in any new/change in the process.
• Undertake training programs to improve knowledge to enhance role performance & to enhance job knowledge for trainees under the Emiratization program.
• Maintain proper time standards, good team spirit and service standards.
• Ensure compliance to ADIB policies, procedures, guidelines, and standards (including SOP review & addendum preparation (if required).
• Undertake any additional assignments clean-up / projects entrusted by the line management and complete them as per requirement.
• Protect ADIB information & password to avoid any operational loss due to lapses or lack of controls.
• Report any system issues/Phishing to ITD properly on time.
Ensure high quality process outcome in terms of document verification and approvals.

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Specialist Skills / Technical Knowledge Required for this role:

• Very good knowledge of Branch operations and Banking Operations.
• Good leadership skills & Team player
• Self-motivated
• Able to multitask, prioritize and work under pressure
• Commercial Effectiveness Including Client /Customer Focus and Commerciality
• Control Environment Including Risk Management
• Business Skills Including Deliver Solutions and Decision Making
• Management & Leadership Including People Development
• Personal & Interpersonal Skills: Including Communication & Influence and Collaboration
• Abilities in ensuring Regulatory Compliance Standards are met across the Dept/units
• Strong analytical /financial analysis skills
• Project Management Skills
• Knowledge of the bank’s products, services, policies and procedures and/or other specialist knowledge required to undertake the role