Operations Specialist - Renewals

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Operations Specialist – Renewals will be responsible for compilation and delivery of assigned operational tasks related to software renewal business. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

What you will do as an Operations Specialist - Renewals:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Candidate must be proficient in Excel, PowerPoint, Word, and Outlook
• Dynamics 365 and ServiceNow experience are a plus
• Software licenses life cycle understanding
• Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)
• Responsible for managing renewal opportunities for software, cloud subscriptions, and maintenance contracts 90 Days prior to expiration.
• Maintain timely rigor for operational processes

• Ability to analyze data and provide solutions and/or feedback
  • Ongoing maintenance of documented processes
• Implement, develop, and maintain renewals operational processes to drive program success
• Ensure renewal opportunities are created, tracked, and followed up within defined timelines

What you will bring to the team:

Employees employed in the role of "Operations Specialist - Renewals" shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making

EDUCATION/CERTIFICATION:

• 4-yr degree preferred but not required
• In-lieu of 4-yr degree equivalent education, certifications, training and work-related experience

REQUIRED EXPERIENCE:

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to meet aggressive deadlines
• Adaptability to an ever-changing work landscape
• Analytical with excellent problem-solving skills
• The ability to work independently and in a team environment
• The ability to work effectively across functions, levels and disciplines
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.