Operations Support Specialist II

CORE PURPOSE AND VALUES

• Empowerment –Enabling employees to achieve work-life balance & professional growth and success
• Pride – A small coastal city dedicated to displaying a big heart through our commitment to the community
• Integrity – We hold ourselves, individually and collectively, accountable to our community and our organization
• Communication – Open & honest dialogue with our community and throughout our organization
• Teamwork– Working together with our community to achieve common organizational goals

JOB SUMMARY AND ESSENTIAL FUNCTIONS

• Provides administrative support, including data entry, filing, and responding to inquiries from internal and external stakeholders.
• Prepares reports, presentations, correspondence, and other communication materials related to departmental activities.
• Interacts with customers, contractors, vendors, and citizens, answering questions, and resolving issues.
• Operates standard office, personal computer, and related equipment.
• Participates in cross-functional teams and committees to address operational challenges and initiatives.
• Assists with project management activities, including scheduling, budget tracking, and resource allocation.
• Assists in the development and implementation of training programs for operations staff.
• Develops and maintains databases and spreadsheets to track and analyze data.
• Reviews a variety of data for accuracy, completeness, and conformance to established standards and policies.
• Analyzes operational data and generates reports to support decision-making and performance monitoring.
• Coordinates work orders and service requests, ensuring timely completion and adherence to quality standards.
• Operates radio dispatching and follows up on work order status as assigned.
• Provides technical support and assistance to field personnel as assigned.
• Performs related tasks as required.

QUALIFICATIONS AND PHYSICAL DEMANDS

Education and Experience:
A high school diploma or equivalent, and two years of experience as an Operations Support Specialist I or equivalent. Experience in project management is preferred.

Knowledge, Skills, and Abilities:

• Thorough knowledge of standard office practices, procedures, equipment, and operational assistance techniques.
• Thorough knowledge of the organization and functions of the assigned department.
• Thorough knowledge of business English, spelling, grammar, composition, and math.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Strong organizational skills and attention to detail.
• Strong analytical skills and ability to interpret data effectively.
• Excellent communication and interpersonal skills.
• Ability to maintain office records and to prepare accurate reports from file sources.
• Ability to learn and adapt in a fast-paced environment.
• Ability to perform and organize work independently.
• Ability to follow detailed work procedures.
• Ability to understand and follow oral and written directions.
• Ability to establish and maintain effective working relationships with coworkers, associates, and the public.
• Ability to work independently and collaboratively in a team environment.
• This position is apart of a qualification advancement program.

• Hearing: Required to perceive information at normal spoken word levels.
• Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.
• Visual Acuity: Required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

WORK ENVIRONMENT AND OTHER INFORMATION