Order Manager

Job Overview

The Dubai Order Manager reports to the IATA II Order Management Lead. We are seeking a highly motivated, customer service individual, able to multitask and focus on results. This individual will work tactics and strategy with primary responsibility on the control of customer components in the vendor network. The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.

Primary Responsibilities

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serve as customer's primary point of contact.
• Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
• Track and measure performance results for airline operators.
• Drive key operational metrics including 98% customer service level.
• Generate quotes and manage account financials in accordance with contractual obligations.
• Monitor and expedite core returns to prevent delays in inventory replenishment.
• Participate in monthly metrics review to measure growth and performance.
• Problem solve complex issues to determine root cause and implement corrective actions to prevent recurrence.
• Provide AOG support outside of business hours as needed, including weekends.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures, and implement plan of action.
• Understand and comply with ITC and import / export regulations.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

Basic Qualifications

• UAE citizenship required.
• Bachelor's degree and 5 years of relevant experience.
• Advance degree and 3 years of relevant experience.
• In the absence of a degree, 9 years of relevant experience is required.
• Possess excellent written and verbal communication skills.
• Possess strong organizational and time management skills.
• Requires strong analytical skills and attention to detail.
• Must be flexible and able to adapt to change; self-driven and motivated; able to prioritize and work independently with little direct supervision.
• Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis.
• Strong work ethic.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.).

Preferred Qualifications

• SAP experience is a plus.
• The ideal candidate thrives in a fast-paced customer service environment.
• 3-5+ years' experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role.

Travel Requirements

10%

We will provide the training, coaching, experience, and exposure you'll need to build relationships and grow in your career.

This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.