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LendingClub

Outbound Collections Specialist

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Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Here at LendingClub, we take pride in providing our members (customers) with a unique, world-class experience.

As a Collections Associate, you will manage a portfolio of accounts that require advanced negotiation skills, emotional intelligence, and a deep understanding of collections practices. These accounts may involve escalated delinquency, charge-off risk, or complex financial situations.

What You'll Do

You will work in a fast paced, high-volume environment as you make outbound collections calls on an auto-dialer. About 100 -120 calls daily.

You will navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements.

You will listen and seek to understand the member’s goals/needs and tailor specific solutions using LendingClub tools and resources

You can expect to contribute to defined KPIs and results by infusing a human element into our call model.

Pay

$19.00/hr base + monthly performance-based bonuses. Avg earnings $22-25/hr

Schedules (subject to change):

10:30 AM – 7:00 PM Monday – Thursday; 9:30 AM – 6:00 PM Friday

6:00 AM - 3:00 PM 4 Weekdays; 7:00 AM - 4:00 PM Saturday - Saturdays are required for the early schedule.

About You

Have 1+ year of collections and/or sales experience

Contribute to a positive team environment by actively engaging with your peers and leaders while having a willingness to continuously improve through training and development.

Ability to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful manner

High school diploma or GED equivalent required

Virtual (Work from Home) Considerations:

LendingClub currently has options to work from home, but we are asking for flexibility going forward as circumstances change and we potentially determine to transition teams back to work in the office. The following are requirements to perform this role while working from home:

Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.

Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)

Be able to connect directly into your modem/router (not via wifi) ethernet cord provided

Be comfortable trouble shooting technical issues without in-person IT support

MUST live and work within 75 miles of the LendingClub office hiring this role.

While working, it is expected that you are not the primary caregiver to any pets, children or elderly.

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different:

A great place to build your career

We want you to learn and grow with us. On-boarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.

We celebrate individuality

Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups—like our women’s, veterans, Latinx, and LGBTQ groups—offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:

Generous paid time off

401(k) match up to 4% or $5,000 per year

Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

Onsite gym, locker room, showers and a bike room

Public Café in the building

Light-filled, colorful work-spaces that encourage collaboration and innovation

Covered parking

Basketball courts and open field for sports activities

Healthy snacks and drinks

Position ineligible for visa sponsorship.

Check us out on social media!

LendingClub LinkedIn

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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

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