Outbound Insurance Sales Specialist

Job Description

Job Description: Please note: This is a talent pool position. We are inviting expressions of interest from qualified candidates for potential future opportunities. By joining our talent pool, you allow us to connect with you in advance and reach out when a suitable role becomes available.

The Insurance Sales Officer is responsible for meeting individual sales targets through proactive outbound customer interactions within the contact center. The role focuses on promoting and cross selling the Insurance products and services to achieve assigned sales targets while delivering superior customer experience. The Insurance Sales Officer ensures all activities are conducted in compliance with regulatory requirements, internal policies, and quality standards while building long term customer relationships.

What You'll Do

• Conduct high volume outbound calls to prospective and existing customers to promote the Insurance products.
• Consistently achieve and exceed monthly and quarterly sales KPIs, contributing to the bank's revenue growth.
• Maintain high levels of call productivity, lead conversion and pipeline management.
• Guide customers throughout the application process, ensuring a smooth and positive experience.
• Participate in sales training, huddles, and coaching sessions to enhance performance.
• Accurately record customer information, interactions, sales details, call outcomes in CRM.
• Coordinate with the fulfillment and processing teams to ensure timely and accurate case completion.
• Liaise with customers post application completion, if required to complete the customer journey.
• Ensure every interaction adheres to UAE Central Bank regulations, internal bank policies, and the highest quality assurance standards.

What You'll Need

• At least 1 2 years of experience in Sales.
• Experience in Insurance/Banking is a plus.
• Exceptional communication skills in English are mandatory.
• Native Arabic/Filipino speaker.
• Bachelor's degree.
• A high energy, goal oriented mindset with the resilience to thrive in a target driven environment.
• A natural ability to build rapport and influence customers over the phone.

What you will get

• Full time contract.
• Incentives based on the KPIs achieved.
• Health insurance.
• Career development opportunities.
• ENBD Employees' staff benefits.

About Us

ENBD - Meet the leading banking group in the region.

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.