Outreach Coordinator - Population Health

Overview: Responsibilities:

• Primary support to Population Health Leadership team, for monitoring and execution of care gap and data gap closure based on alignment with value-based care quality incentive programs
• Receives and/or pulls care gap lists from health plan portal or internal data platforms for attributed members
• Organizes and prioritizes gap lists with guidance from Population Health Project Managers and ensures data validation and abstraction to support quality performance scores
• Maintains and updates care gap lists while noting action taken
• Conducts outreach and communicates with patients as needed to assist with updating information in the patient electronic health record including extracting external results
• Works with clinical care team to ensure patient health record is up to date, facilitates orders placed for needed tests, schedules appointments and connects to other supports and services to successfully close care gaps
• Screens for ancillary services in Population Health such as Care Management, Care Navigation Medicaid Health Home or other program as applicable
• Works as part of a multi-disciplinary team to identify opportunities and barriers
• Has a solid understanding of HEDIS quality measures and EPIC workflows to determine areas in need of improvement to meet targets
• Demonstrates effective time management skills, tracks and monitors outreach measures of productivity and task completion
• Makes suggestions to the Population Health Leadership team to develop and promote best practices to improve and sustain HEDIS scores
• Participates in other tasks, projects, or initiatives as directed by Population Health leadership team

Qualifications:

• 2 Year/Associate Degree in business administration, healthcare administration, finance or related field, preferred
  • Experience may be considered in lieu of education

• Minimum 2 year experience in an office setting and/or healthcare environment. Experience working with electronic medical records and Excel or other office products, required

• Accountability
• Adaptability
• Analysis & Evaluation
• Attention to Detail
• Build Relationships
• Computer Skills
• Communication
• Critical Thinking
• Creative Thinking
• Facilitate
• Initiating Projects
• Interacting with People
• Organizing/Categorizing records
• Patience
• Persuade Others
• Problem Solving
• Project Management/Planning
• Multi-Tasking
• Reading/Writing/Comprehension
• Reliability
• Self-Motivated
• Training

• Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met
• Occasional balancing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, standing, stooping, visual acuity (color, depth, perception), walking
• Frequent hearing, repetitive motion, seeing/monitor/computer use, talking
• Constant typing/clerical/dexterity

• Occasional bodily fluids/bloodborne exposure

• Occasional extreme temperatures, noise, wet and/or humid, dust

• Occasional Travel - The job may require travel from time-to-time, but not on a regular basis

Total Rewards:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $22.85/Hr. Max: USD $34.28/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.