Associate - Outsourcing Coordination

Job Description

As an Outsourcing Manager, you will be responsible for managing client relationships, resource delivery, and operational execution of assigned accounts. You will play a crucial role in ensuring client satisfaction while optimizing operational efficiency and profitability.

Responsibilities

Client Management

• Serve as the primary point of contact for assigned clients, building and maintaining strong professional relationships
• Develop a deep understanding of client requirements, business objectives, and expectations
• Oversee service delivery to ensure alignment with client expectations and contractual obligations
• Proactively identify and address client concerns, managing escalations and resolving issues promptly
• Conduct regular client review meetings to discuss performance, gather feedback, and identify opportunities for improvement
  
  

Resource Management

• Oversee the allocation of resources to projects based on skill requirements and availability
• Monitor resource performance and provide feedback to ensure high-quality deliverables
• Optimize resource utilization to maintain productivity and profitability
• Address resource-related issues and challenges in a timely manner
• Collaborate with practice teams to ensure availability of appropriately skilled resources
  
  

Operational Management

• Track and monitor project deliverables to ensure timely completion and quality standards
• Ensure compliance with Service Level Agreements (SLAs) and other contractual commitments
• Maintain comprehensive documentation of processes, procedures, and client requirements
• Generate and analyze performance metrics and reports to identify trends and improvement areas
• Implement process improvements to enhance operational efficiency and service quality
  
  

Financial Management

• Monitor account profit and loss (P&L) to ensure financial targets are met
• Manage the invoicing process and track collections to maintain healthy cash flow
• Control operational costs through effective resource planning and expense management
• Track revenue realization against forecasts and implement corrective actions as needed
  
  

Vendor Management

• Coordinate with third-party vendors when required for project delivery
• Monitor vendor performance against agreed service levels and contractual obligations
• Participate in rate negotiations to ensure cost-effectiveness
• Ensure vendor compliance with organizational policies and client requirements
  
  

Qualifications

• Bachelor's degree in Business, Information Technology, or related field
• 2-5 years of experience in IT services, staffing, or outsourcing environments
• Strong client management skills with the ability to build relationships at various levels
• Excellent problem-solving abilities and attention to detail
• Good financial acumen and understanding of P&L management
• Effective communication skills, both written and verbal
• Proficiency in Microsoft Office suite and project management tools
  
  

About Malomatia

ABOUT US

malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.

Our mission

Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.

Our vision

To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.

Driving change that makes a real impact

Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.

About The Team

Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.

Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.

Join us in shaping the future of technology in Qatar