Parent Relations Officer

The Orchid School
Location: Shahra e Faisal

Job Summary

We are seeking a dedicated and customer-focused Parent Relations Officer to build and maintain positive relationships with parents. The ideal candidate will serve as the primary point of contact for parents, address their concerns promptly, provide continuous support, and work proactively to improve parent satisfaction and student retention.

Key Responsibilities

• Build strong and professional relationships with parents.
• Respond to parents' queries, concerns, and complaints in a timely and courteous manner.
• Provide guidance and support regarding school policies, academic updates, and student-related matters.
• Follow up with parents who express concerns or intend to withdraw their child and make every effort to retain enrollments.
• Coordinate with academic and administrative departments to ensure timely resolution of parent concerns.
• Maintain accurate records of parent interactions and follow-ups.
• Conduct regular parent satisfaction calls and feedback sessions.
• Assist in organizing parent meetings, orientations, and school events.
• Ensure a positive parent experience throughout the academic year.

Requirements

• Bachelor's degree in Business Administration, Education, Marketing, Communications, or a related field.
• 1–3 years of experience in customer service, parent relations, admissions, or a similar role (school experience will be preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle challenging situations with professionalism and empathy.
• Proficiency in Microsoft Office.

Preferred Skills

• Excellent verbal and written English communication.
• Strong persuasion and relationship management skills.
• Ability to multitask and work under pressure.
• Customer-oriented mindset with attention to detail.

Work Location: In person