Parent Relationship Officer

Job Title: Parent Relationship Officer (PRO)Job Summary:

We are seeking a friendly, organized, and proactive Parent Relationship Officer to manage communication between the school and parents. The PRO will ensure strong parent engagement, timely responses to concerns, and a positive school experience for families.

Key Responsibilities:1. Parent Communication & Support:

• Act as the main point of contact for parents
• Handle parent queries, complaints, and feedback professionally
• Ensure timely follow-up and resolution of parent concerns
• Maintain positive and respectful communication

2. Admissions & Inquiries:

• Handle walk-in, call, and online admission inquiries
• Guide parents about school programs, curriculum, and policies
• Support admission process and documentation
• Follow up with prospective parents

3. Relationship Management:

• Build strong relationships with existing parents
• Organize and coordinate parent meetings and PTMs
• Support school events and parent engagement activities
• Maintain parent satisfaction and retention

4. Records & Reporting:

• Maintain parent communication logs
• Update parent data and contact information
• Prepare reports on parent concerns, inquiries, and resolutions
• Share regular feedback with management

5. Coordination with School Departments:

• Liaise between parents, teachers, coordinators, and management
• Escalate serious issues to concerned departments
• Ensure smooth communication flow

Required Skills & Qualifications:

• Graduate (preferably in Education, Management, or Communications)
• 2–5 years of experience in school, education sector, or customer relations
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling abilities
• Professional attitude and appearance
• Good computer skills (MS Office, WhatsApp, email, school ERP)

Preferred:

• Experience in school front desk / admin / admissions
• Ability to handle difficult conversations calmly
• Multilingual (English & Urdu preferred)

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Work Location: In person