Partner Success Specialist

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

The Partner Success Specialist serves as the vital bridge between our organization and our reselling partners. In this role, you won’t just manage accounts; you will be a growth engine responsible for identifying new opportunities, negotiating impactful agreements, and ensuring our partners achieve their full potential. The ideal candidate blends the "art" of relationship management with the "science" of data-driven performance.

What Will You Do❓

Partnership Development:

• Identify and approach potential partners aligned with company strategy.
• Conduct market research to discover new collaboration opportunities.
• Prepare partnership proposals, pitch decks, and presentations.

Relationship Management:

• Maintain strong, long-term relationships with existing partners.
• Act as the primary point of contact between the company and partners.
• Resolve conflicts and manage expectations professionally.

Commercial & Contractual:

• Negotiate pricing, revenue-sharing models, and contractual terms.
• Coordinate with Legal and Finance teams for agreements and invoicing matters.
• Monitor partner compliance with contract terms.

Performance & Reporting:

• Ensure Partner is achieving Quarterly, Semi Annual & annual Goals
• Prepare monthly/quarterly partnership performance reports.

Cross-Functional Collaboration:

• Work with Sales, Marketing, Product, and Operations teams to align partnership initiatives.
• Support onboarding processes and training for partners.
• Assist in campaigns, launches, and co-marketing efforts.

What Are We Looking For❓

• Bachelor’s degree in Business Administration or related field. (Equivalent experience may also be considered.)
• 1–2 years of experience in Partnerships, Account Management, or a similar client-facing role.
• Experience within SaaS, Marketplace, or Technology industries is a strong advantage.
• Fluent English proficiency (both written and verbal) is strictly required.
• Hands-on experience using Salesforce or other CRM tools.
• Advanced proficiency in Microsoft Excel.
• Very good working knowledge of Microsoft PowerPoint.
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Excellent communication and relationship-building skills.

What We Offer You❗
We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.