Patient Access Executive

About the RoleWe are looking for a Patient Access Executive to join our Front Office team at Reem Hospital. The ideal candidate will be the first point of contact for our patients, ensuring a smooth registration process and delivering an exceptional patient experience from start to finish. Key ResponsibilitiesWelcome and assist patients, families, and visitors with courtesy and professionalism.Ensure accurate patient identification and registration using Emirates ID or other valid documents.Verify insurance eligibility and minimize errors in patient records.Support patients with appointment bookings, follow-ups, and mobile app registrations.Handle patient inquiries and complaints, escalating when necessary.Provide clear communication about wait times, delays, and next steps in the patient journey.Actively contribute to patient satisfaction initiatives and service improvement projects. What We re Looking ForMinimum 1 year experience in customer service (hospital/healthcare experience only).Strong communication skills in English and Arabic (mandatory).Computer literate and comfortable using healthcare information systems.Must be presentable, proactive, and able to work flexible shifts.Customer-oriented, approachable, and able to handle sensitive situations with empathy. Why Join Us?At Reem Hospital, we pride ourselves on providing world-class healthcare and an outstanding patient experience. As part of our team, you will play a vital role in supporting patients and shaping their first impression of our hospital.