Patient Care Coordinator - CALL CENTER

Job description

Pacific Northwest Retina is seeking an Experienced Medical Call Center Representative to join our team in Tukwila, WA (36+ Hours/Week).

Type: Administrative

City: Tukwila, WA

· Competitive wages with excellent benefits

· Full-Time (36-40 hours)

• 8:30am – 5pm (Monday-Friday)

Medical receptionists with experience are encouraged to apply for this great opportunity to join our team. We are a 17 provider, 10 location retina practice. Our physicians are outstanding and the team that supports them is equally exceptional. We offer outstanding care to our patients by handling a high volume of calls, registering and scheduling patients using NextGen software and proactively verifying patient benefits. Our starting pay rate is contingent on experience.

Essential Functions:

· Multi-task

· Prioritize

· Self-direct

· Superior attention to detail

· We are looking for someone who can hit the ground running but can pace themselves enough to understand that the medical field is ever evolving

· Asking questions instead of making assumptions is the key to being successful and learning all the idiosyncrasies of insurance requirements, scheduling protocol and so on

Qualifications:

· Essential qualities necessary include, but are not limited to:

· Patient and pleasant personality; works well with a variety of people

· Detail oriented

· Team player

· Ability to work independently, with little supervision

· Interfaces well with staff and physicians

· Professional demeanor

Job Responsibilities:

· Schedule appointments via telephone and in person

· Check in/register patients, verify information on established patients, and update patient information in computer

· Collect co-pays and payments on account in person and over the phone

· Answer patient calls and direct appropriately

· Accomplish other front office tasks such as records filing, faxing, opening mail, etc.

· Assist patients with online portal access

· Complete duties as directed by supervisor

Education/Experience:

· High School education

· Minimum one year Medical Reception experience (desired)

Skills/Abilities:

· Problem solving skills

· Skill in using a computer

· Ability to type/data entry

· Ability to remove oneself personally from given situations, remaining objective

· Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff

· Ability to multi-task

· Skill in organizing and reporting information that is accurate and complete

· Understanding of the need for and evidence of consistent respect for confidentiality

· Ability to maintain composure in stressful situations

· Skill in establishing and maintaining effective working relationships with all staff

· Ability to prepare records in accordance with detailed instructions

· Ability to communicate clearly

· Consistency and timeliness in attendance

Job Type: Full-time

Pay: From $21.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Tukwila, WA 98188: Relocate before starting work (Required)

Work Location: In person