Patient Coordinator

Job Summary

The Patient Coordinator is responsible for ensuring smooth coordination of patient services, maintaining patient satisfaction, collecting feedback, and acting as a bridge between patients and the hospital team. The role focuses on delivering a high-quality patient experience and supporting operational efficiency.

Key Responsibilities

• Coordinate patient appointments, admissions, and discharge processes.
• Guide patients and attendants regarding hospital services, procedures, and policies.
• Ensure smooth patient flow within the hospital.

Patient Feedback & Experience

• Collect patient feedback during and after treatment.
• Maintain feedback records and prepare reports.
• Address patient concerns and escalate complaints to the concerned department.
• Work towards improving patient satisfaction levels.

Communication & Support

• Act as a single point of contact for patients and their families.
• Coordinate with doctors, nursing staff, billing, and other departments for patient requirements.
• Provide updates to patients regarding treatment schedules and procedures.

Documentation & Reporting

• Maintain accurate patient records and feedback data.
• Prepare daily / weekly patient experience reports.
• Ensure confidentiality of patient information.

Operational Support

• Assist in patient onboarding and service orientation.
• Support patient counselling and service explanation when required.
• Ensure compliance with hospital service standards.

Required Skills & Competencies

• Strong communication and interpersonal skills
• Customer service orientation
• Problem-solving ability
• Good documentation and reporting skills
• Ability to handle patient concerns professionally
• Basic computer knowledge and hospital management system familiarity

Qualification & Experience

• Bachelor’s degree
• 1–3 years of experience in hospital or healthcare coordination (Preferred)
• Languages - English ,Kannada

Key Performance Indicators (KPIs)

• Patient satisfaction scores
• Feedback collection completion rate
• Complaint resolution time
• Patient coordination efficiency

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: Hybrid remote in Indi, Karnataka