Patient Coordinator/Front Desk

Patient Coordinator/Front Desk - Grand Haven

Join our great, locally owned family dental practice where you can make a real difference in people's smiles every day!

We are a growing, modern office in Grand Haven seeking a positive, compassionate, detail-oriented, team member with great customer service, organizational, and communication skills to join our dental office business team at the front desk.

You also have strong follow through skills and are customer focused while being a self-starter. We are looking for someone who values being a team player, exceptional customer service, continuous growth and learning, and evolving to better serve our patients. Those with a positive, hard-working, team player attitude are encouraged to apply.

Our organizational mission
Perform while aligned with the oranizational mission - To give people a better quality of life, the ability to smile with confidence, and enable them to have better overall health by improving their oral health.

Key Tasks

The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required.

• Greeting patients by name in personal and over the phone
• Answering telephones
• Scheduling and confirming appointments
• Entering patient information into the office computerized system
• Insurance verification
• Collect and post payments including credit card transactions
• Review treatment plans with patients, make financial arrangements, and schedule according to scheduling guidelines
• Electronically submit/prepare insurance claims

Characteristics

• Excellent customer service orientation
• Ability to communicate effectively in a professional and courteous manner in person, over the telephone, via email, and text
• Effectively participate as a team member with the office team and entiredental practice team
• Committed to the protection of confidential information, records and/or reports
• Good organizational skills
• Good computer skills

Requirements

• Excellent Customer Service required
• Previous successful experience in an administrative role within a dental office or healthcare setting a plus
• Experience using computers, various computer software systems, MS Office and/or Google software
• Understanding of insurance procedures and claims is desired
• Strong telephone, communication, and time management skills
• Must be a people person with a great attitude and attention to detail
• Must be organized
• Must be fluent in speaking, reading, and writing the English language

MI Smiles Dental Grand Haven offers employment opportunities that promote professional, personal, and financial growth. We work extremely hard to provide our employees with continuous professional development and a supportive work environment. Competitive wages, great benefits, and opportunities for advancement are just a few reasons why a career with us is an investment in your future.

MI Smiles Dental Grand Haven is proud to be an Equal Opportunity and Affirmative Action employer.

Job Type: Full-time

Pay: From $18.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Dental office: 1 year (Preferred)

Ability to Commute:

• Grand Haven, MI 49417 (Required)

Work Location: In person