Patient Relation Officer

Qualification: Any UG/PG

Experience: Minimum 2 years relevant experience

• The role involves handling patient inquiries and grievances, improving service quality, and enhancing the overall patient experience through proactive communication and coordination with inter departments.
• The role focuses on patient satisfaction, grievance resolution, and overall service excellence.
• Handle and resolve patient grievances professionally, ensuring prompt follow-up and feedback.
• Provide patients with information on hospital procedures, billing, insurance, and amenities.
• Maintain accurate records of patient interactions, complaints, and resolutions.
• Coordinate with doctors, nursing staff, and other departments for smooth patient flow
• Promote a patient-centric culture through effective communication.
• Provide regular updates to patients and families regarding procedures or waiting times.
• Handle and escalate patient concerns or complaints tactfully and promptly.
• Escalate unresolved or serious issues to senior management when necessary
• Monitor patient satisfaction through feedback and follow-up communication.
• Support patients in navigating their hospital journey.
• Maintain Confidentiality and professionalism at all time.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

• Paid sick time

Education:

• Bachelor's (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person