Patient Relationship Executive (Healthcare or Hospital only)

About the Role

We are hiring a Patient Relationship Executive to join our dynamic team in Dubai. In this front-line role, you'll ensure every patient receives exceptional service—from the first call to post-visit follow-ups. Your ability to communicate with empathy, manage schedules efficiently, and handle patient concerns with care will be key to success.

If you have experience in hospitals, clinics, or diagnostic centers—and a background in telesales, patient coordination, or healthcare customer service—we’d love to hear from you.

Responsibilities

• Make outbound calls to confirm appointments, follow up with patients, and collect feedback
• Handle incoming queries about services, doctors, procedures, and clinic operations
• Clearly communicate information about treatments, diagnostics, and specialties
• Log all patient interactions accurately in the clinic’s CRM or management system
• Work closely with medical and admin teams to ensure seamless patient scheduling
• Send reminders and updates via phone, SMS, or email

What We’re Looking For

Experience:

• At least 2 years in telesales, customer service, or patient coordination
• Healthcare industry background (hospital, clinic, or diagnostic center) is highly preferred

Skills & Qualities:

• Strong communication skills in English (additional languages are a plus)
• Empathetic, professional, and patient-focused approach
• Ability to multitask and stay organized in a high-paced setting
• Detail-oriented with a collaborative mindset

Additional Details

• Work Schedule: 12-hour shifts (day or rotational, depending on clinic needs)
• Availability: Immediate joiners preferred
• Location: Sharjah , UAE

Job Type: Full-time

Pay: Up to AED3,500.00 per month

Application Question(s):

• Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?
• Have you previously worked in telesales, patient coordination, or healthcare customer service?
• Are you comfortable handling both inbound and outbound patient calls?
• Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)?
• Are you available on an immediate basis?
• What is your level of fluency in English (spoken and written)?

Location:

• Sharjah (Required)