Patient Service Representative

Position: Patient Services Representative (PRN)

Location: East Peoria, IL

Pay: $21/hr.

Job Type: Part time

Key Responsibilities

• Provide excellent customer service by greeting patients with a smile and addressing them warmly upon arrival and departure.
• Respond to patient inquiries and concerns according to DCA policies.
• Answer incoming calls professionally and promptly.
• Schedule, confirm, and follow up on patient appointments.
• Maintain and update the appointment book.
• Follow up with patients who miss or cancel appointments.
• Register patients using the sign-in sheet.
• Post charges and payments to patient accounts accurately.
• Check and respond to voicemail messages daily.
• Keep the waiting area clean, comfortable, and welcoming for patients.

Required Skills & Experience:

• Experience answering telephones.
• Exceptional customer service skills.

Preferred Skills & Experience:

• Prior experience in a dental, medical, or healthcare office.
• Familiarity with insurance plans (HMO/PPO) is a plus.

Education:

• Required: High school diploma or GED.
• Preferred: None specified.