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Patient Services Representative
Patient Service Representatives play an important role in the functioning of our clinics. They are the first impression - a smiling face to welcome patients and families. Come make a difference at Stillwater Internal Medicine!
Key attributes we need in this role:
- Positive attitude - always willing to lend a hand when needed
- Flexible team player who is committed, accountable and ready to learn
- Individuals who like fast-paced working environments
Why choose Stillwater Medical?
- Competitive Wages
- Excellent Benefits
- Modern Healthcare's Best Places to Work - since 2012
Details:
- Full-time
- 40 hours per week
- Monday-Friday, Clinic Hours
JOB SUMMARY:
Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers and enters all required patient demographic information into clinic patient system(s). Schedules future appointments, collects all appropriate data from patients, and refers clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and pre-pares daily bank deposit.
QUALIFICATIONS:
- High school graduate or equivalent.
- Ability to communicate effectively, both verbally and in writing.
- Previous medical office experience or background in general office work preferred.
- Demonstrates excellent customer service skills.
- Ability to receive, comprehend, and follow verbal and written instruction for office routines and policies.
- Ability to understand insurance benefits and perform basic mathematical tasks.
- Knowledge of medical terminology is helpful.
- Understand the ethics of confidentiality.
- Ability to type at least 40 wpm.
PHYSICAL REQUIREMENTS:
- Must have adequate perception of sounds or adequate hearing with corrections.
- Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.
- Able to work in latex-burdened environment.
- Able to speak clearly and distinctly with staff, physicians, patients, and families.
- Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.
- Possess fine motor skills and hand/eye coordination to manage office equipment.
Location: Stillwater Medical · Stillwater Internal Medicine
Schedule: Full Time, Days, Monday - Friday, Clinic Hours
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