Patient Support Executive

Job Description

As a Patient Support Executive with 2 years of experience, you will be responsible for providing compassionate assistance and guidance to patients throughout their healthcare journey. Your primary objective will be to ensure a seamless and positive experience for patients by addressing their inquiries, resolving concerns, and coordinating with various healthcare professionals to meet their needs.

Position: Patient Support Executive

Job Type: Full-Time (Night-Shift).

Location: DHA Phase 6, Lahore.

Salary: 70k – 80k

Schedule: 6:00 pm to 3:00 am

Job Responsibility

Patient Communication: Communicate effectively with patients via phone, email, or in person to address their queries, provide information about services, and offer support.

Appointment Scheduling: Coordinate patient appointments with healthcare providers, ensuring accuracy and efficiency in scheduling.

Patient Advocacy: Advocate for patients’ needs and concerns, acting as a liaison between patients and healthcare providers to ensure their voices are heard and their issues are addressed promptly.

Problem Resolution: Handle patient complaints and concerns professionally and empathetically, working to resolve issues to the satisfaction of the patient and the organization.

Insurance Assistance: Assist patients in understanding their insurance coverage, explaining billing processes, and facilitating insurance claims when necessary.

Medical Records Management: Maintain accurate and confidential patient records, ensuring compliance with privacy regulations and organizational policies.

Follow-up Care: Follow up with patients to ensure they are satisfied with their care, address any ongoing concerns, and provide additional support as needed.

Patient Education: Provide patients with information about their conditions, treatment options, and preventive care measures to empower them to make informed healthcare decisions.

Team Collaboration: Collaborate with healthcare professionals, including physicians, nurses, and administrative staff, to ensure coordinated care and support for patients.

Continuous Improvement: Participate in training programs and quality improvement initiatives to enhance patient support services and contribute to the overall improvement of the healthcare organization.

Job Requirement

• Bachelor’s degree in healthcare administration, nursing, or a related field (preferred).
• Minimum of 2 years of experience in a similar role within a healthcare setting.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
• Empathy and compassion for patients, with a genuine desire to help and support others.
• Proficiency in using healthcare management software and Microsoft Office applications.
• Knowledge of medical terminology and healthcare regulations.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Flexibility to adapt to changing priorities and work schedules, including occasional evenings or weekends.
• Commitment to maintaining confidentiality and upholding ethical standards in patient care.