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Payroll Specialist
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Job Description:
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Job Summary
About the Role:
We are seeking a detail-oriented and proactive Payroll Specialist with 1–2 years of experience in payroll processing, preferably within a high-volume environment. The ideal candidate will have strong analytical skills, proficiency in payroll systems, and the ability to manage payroll for large headcounts. Prior experience in the BPO industry is a plus.
Primary Job Responsibilities
Key Responsibilities:
- Process end-to-end payroll for employees with high accuracy and timeliness.
- Maintain payroll records and ensure compliance with company policies, local labor laws, and tax regulations.
- Handle employee inquiries related to payroll, benefits, and deductions.
- Validate attendance, overtime, leaves, and other payroll inputs from different sources.
- Collaborate with HR, Finance, and Operations teams to ensure smooth payroll execution.
- Generate payroll reports and provide analysis when required.
- Assist in audits and statutory filings related to payroll.
- Continuously identify and recommend process improvements for payroll efficiency.
About the Role:
We are seeking a detail-oriented and proactive Payroll Specialist with 1–2 years of experience in payroll processing, preferably within a high-volume environment. The ideal candidate will have strong analytical skills, proficiency in payroll systems, and the ability to manage payroll for large headcounts. Prior experience in the BPO industry is a plus.
Key Responsibilities:
- Process end-to-end payroll for employees with high accuracy and timeliness.
- Maintain payroll records and ensure compliance with company policies, local labor laws, and tax regulations.
- Handle employee inquiries related to payroll, benefits, and deductions.
- Validate attendance, overtime, leaves, and other payroll inputs from different sources.
- Collaborate with HR, Finance, and Operations teams to ensure smooth payroll execution.
- Generate payroll reports and provide analysis when required.
- Assist in audits and statutory filings related to payroll.
- Continuously identify and recommend process improvements for payroll efficiency.
Qualifications & Requirements:
- 1–2 years of hands-on payroll processing experience.
- English proficiency at B2 level (spoken and written) to communicate effectively with employees and stakeholders.
- Experience in handling payroll for large headcounts (e.g., 500+ employees).
- Familiarity with payroll systems / HRIS and MS Excel.
- Strong attention to detail, organizational skills, and the ability to work under deadlines.
- Knowledge of local tax laws and statutory compliance requirements.
- BPO experience is an advantage.
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