Payroll Support Specialist

At APlus Payroll, we’ve built our entire business around one core value: Appreciation. For us, that isn’t just a buzzword—it’s our operating system.

We believe that to take incredible care of our clients, we have to take incredible care of our people. That’s why we’ve traded the traditional "grind" for a 36-hour work week. We provide the balance you need to be your best self outside the office, so that when you’re here, you can be a dedicated partner for the businesses we serve. That’s the APlus Way.

Who We Are & Who We Serve

We are a fast-growing Workforce Management leader, leveraging the power of UKG Ready to deliver sophisticated solutions. But we aren't just a software company—we are a service company. We take customer service seriously, and we are looking for a Payroll Support Specialist who is obsessed with the details and dedicated to providing the kind of 5-star experience that makes our clients' lives easier.

Why Join Us?

If you are a tech-savvy problem solver who thrives in a "learn-together" environment—and you’re looking for a seat at a table where micromanagement is replaced by trust—we’d love to meet you. Join a team that celebrates your wins, supports your growth, and actually gives you the time to enjoy your life.

Position Summary

Essential Duties and Responsibilities

• Processes payroll using the UKG Ready platform accurately and within required deadlines
• Assists clients remotely with payroll processing through phone, email, or virtual meetings
• Maintains payroll production calendars to ensure scheduled payroll runs are completed on time
• Performs quarter-end tax reconciliation analysis and completes year-end payroll procedures for assigned clients
• Provides technical support and guidance to clients on payroll and time and labor management (TLM) functions within UKG Ready
• Develops and maintaining an extensive understanding of company services and UKG Ready payroll and workforce management products
• Collaborates with the HRIS, TLM, Tax, and Implementation departments to ensure timely and accurate system configuration
• Assists other departments with payroll-related projects and supports training initiatives for team members
• Conducts regular client check-ins to understand concerns, identify service needs, and recommend appropriate solutions or system reports
• Maintains professional and positive client communication while representing the company’s service standards
• Performs additional duties related to payroll support and client service as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED)
• Recent experience in robust HCM software (UKG Ready Preferred)
• Experience with U.S. payroll and knowledge of employment laws
• Spreadsheet proficiency
• Excellent oral/written communication skills
• Advanced customer relationship skills
• Ability to prioritize and multitask
• Detail-oriented
• Strong analytical and problem-solving skills

Remember Appreciation? We provide several benefits like Paid Holidays, PTO, Health, Dental, Vision, FSA, Life, AD&D, LTD, 401(k) and match.

Work hours are M-Th 8am - 5pm and Fri 8am - 12pm CST. We believe in a true work-life balance so all weekends are long ones.