Pharmacy Operations Lead

Handle inbound and outbound calls related to prescriptions, orders, and customer queries.

Coordinate order processing, dispatch, and follow-ups.

Support inventory tracking and supplier coordination.

Ensure compliance with DRAP laws and maintain basic documentation.

Assist with SOP implementation and operational reporting.

Liaise with logistics, customer care, and finance teams.

Monitor service quality and escalate issues promptly.

Pharm-D or B.Pharm (mandatory).

1–2 years of relevant experience in pharmacy operations, customer support, or dispensing.

Valid registration with the Pharmacy Council of Pakistan.

Communication and call-handling skills

Basic regulatory understanding

Coordination and problem-solving

Customer service orientation

Familiarity with ERP or digital tools

Pharm-D or B.Pharm (mandatory).

1–2 years of relevant experience in pharmacy operations, customer support, or dispensing.

Valid registration with the Pharmacy Council of Pakistan.

Communication and call-handling skills

Basic regulatory understanding

Coordination and problem-solving

Customer service orientation

Familiarity with ERP or digital tools