Platform Support Engineer

Platform Support Engineer

Job Locations: Karachi, Pakistan

Functional Department: Technology

Type: Regular, Full-Time

Working hours: 6:00PM to 3:00AM PKT

Vision: Transforming how the world discovers, develops, and unleashes cyber talent.

Mission: We’re not just filling skills gaps—we’re redefining how companies hire, grow, and retain the people who power their security future.

Overview: QuickStart is a leader in IT workforce development that helps job-seekers break into in-demand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multi-modal formats. We partner with leading universities, certification providers, and employers to build and transform IT workforce for Fortune 5000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud computing and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development, we want to hear from you.

At QuickStart, we are committed to upholding the following core values:

P*assion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE* ]

We are seeking a motivated Platform Support Engineer to join our team. The ideal candidate will have a strong technical background and a passion for education technology, ensuring our platform is robust, accessible, and user-friendly for learners and instructors alike.

Responsibilities, include but are not limited to:

· LMS Maintenance & Support: Manage, monitor, and upgrade the LMS (e.g., , Canvas, Salesforce, Student Management System, CLIPP or inhouse built Platforms) to ensure 99.9% uptime and optimal performance of the platform.

· Troubleshooting: Act as the technical point of escalation to diagnose and resolve complex user issues, such as login problems, course content access issues, certifications, submissions or SCORM/API failures.

• Deployments: Work with Development and DevOps Team to setup VMs/Instances for Labs/classes, Code deployments for PHP, Nodejs or java and run dependent Database scripts as necessary.

• Infrastructure & Security: Manage cloud infrastructure (AWS/Azure/GCP), database performance, and ensure secure data handling, particularly concerning user progress tracking and assessments. Be Part of the migrations of applications, Cloud and Database Services.

· Automation: Utilize scripting (Python, Bash, Go, Groovy) to automate routine tasks, such as user provisioning, course enrolments, or report generation.

• Documentation: Create and maintain technical documentation, including troubleshooting guides, system architecture diagrams, and user manuals.

• Reporting: Generate and analyze usage metrics, including learner progress, engagement, and pass/fail rates for management review or bug tracking into JIRA/Confluence or SharePoint.

· Mentoring: Mentor/train junior team members, to ensure team can support day to day tasks.

Minimum Qualifications:

Education and Experience

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years in a technical role, preferably in a SaaS or education-related field.
• Strong knowledge of Linux/Unix environments.
• Experience with SQL and relational database management (e.g., MySQL, PostgreSQL, SQLServer, RDS/MongoDB).
• Familiarity with web technologies (HTML, CSS, JavaScript, NodeJS, PHP).
• Experience with SCORM, xAPI (Experience API), or QTI/LTI standards.
• Knowledge of cloud platforms (AWS, Azure and GCP) and containerization (Docker/Kubernetes/ACS/ECS).
• Experience in an EdTech environment.
• Certifications such as AWS Certified Solutions Architect, Azure Certificated Administrator CompTIA Linux+, or similar.

Pay: Rs350,000.00 - Rs400,000.00 per month

Work Location: In person