POS Configuration Specialist

POS System Configuration & Maintenance

• Administer and configure the POS software (e.g., Square, Toast, Lightspeed, NCR Aloha, Micros, or a custom system) to meet business requirements.
• Enable, disable, and customize buttons, menus, and workflows within the POS interface based on store, department, or user role needs.
• Accurately add, update, and manage all saleable items, products, modifiers, and pricing within the system.
• Set up and manage user roles, permissions, and access levels (e.g., cashier, manager, admin).

Menu & Item Management

• Collaborate with product, marketing, and procurement teams to implement new menu items, seasonal offerings, or promotions into the POS system.
• Ensure accurate pricing, tax application, and PLU/SKU management for all items.
• Archive or hide discontinued items to keep the interface clean and efficient.

Operational Support & Troubleshooting

• Serve as the first point of contact for POS-related issues from staff, providing timely troubleshooting and resolution.
• Test new configurations and updates in a controlled environment before deploying to live systems.
• Create and maintain clear documentation of POS configurations, item builds, and procedures.

Training & Communication

• Train front-line staff and managers on new POS features, button layouts, and item lookup procedures.
• Communicate system changes and updates effectively to all relevant teams.

System Integration Support

• Work with vendors or IT teams to ensure the POS integrates smoothly with other systems (e.g., inventory management, accounting software, CRM if applicable).
• Assist with basic reporting by ensuring data captured at the POS is structured correctly.

Qualifications

Required:

• Proven experience (1-2+ years) in administering, configuring, or providing advanced support for a major Point of Sale (POS) system.
• High technical aptitude with strong problem-solving skills and meticulous attention to detail.
• Excellent organizational skills to manage complex menu structures and system settings.
• Ability to translate business requests (e.g., "launch a new combo meal") into precise technical configurations in the POS.
• Strong communication skills to train non-technical staff and collaborate with different departments.

Preferred:

• Experience in a retail, hospitality, or restaurant environment.
• Specific certification or advanced training in a common POS platform (e.g., Toast Back Office, Square Dashboard, Aloha Configuration).
• Basic understanding of inventory management principles.
• Experience with light reporting or data extraction from POS systems

Job Type: Full-time

Application Question(s):

• Are you willing to work Nightshift?

Work Location: In person