Post Sales Specialist

Customer Success & Relationship Management:
- Support the handover process from sales to operations for new clients.
- Maintain ongoing contact with client focal points and ensure expectations are consistently met.
- Help manage the full client lifecycle across onboarding, service delivery, and renewal.
- Build relationships that contribute to long-term retention and satisfaction.

Operational Coordination
- Coordinate internally across housing, transport, catering, and supply teams to ensure smooth execution of services.
- Track timelines, identify risks early, and support proactive resolution.
- Ensure that both clients and internal teams are aligned, informed, and working toward shared delivery goals

Continuous Improvement & Support Across Verticals:
- Help implement feedback loops with clients and the worker community.
- Provide reliable support across payments, collections, requests, complaints, and issue resolution.
- Surface insights to improve every layer of the journey — onboarding, check-in, service deployment, and check-out.

Labor Check-in & Check-out Operations
- Keep track of all upcoming worker check-ins and check-outs
- Ensure facilities are fully ready ahead of check-in by coordinating with field teams and supervisors.
- Manage and oversee the full check-in/out logistics, ensuring no movement happens without your awareness and approval.
- Update reservation statuses for all scenarios (early check-ins/outs, overdues, delays, no-shows, etc.) in coordination with building supervisors and guards.
- Validate on-ground reports, ensuring data accuracy before it enters the system.

Community Building:
- Lead community engagement initiatives across Manzil’s worker populations.
- Build trust and rapport with supervisors, foremen, and workers on the ground.
- Organize and execute community programs, activities, and feedback loops to strengthen satisfaction and well-being.
- Identify and surface insights from the workers’ community to improve services, experience, and product design.

Must Have Requirements: - Proficiency in English, Hindi, and Malayalam
- 5+ years of experience in customer success, account management, or operations coordination within operations-heavy environments (labour accommodation, facilities ops, logistics, manpower services, hospitality, or B2B services)
- Proven ability to manage the full client lifecycle: onboarding, service delivery, issue resolution, and renewals
- Strong experience acting as the single coordination point between clients and multiple internal ops teams (housing, transport, catering, supply)
- Hands-on experience managing check-in / check-out operations with high volumes and frequent exceptions
- Highly detail-oriented with strong control over statuses, trackers, timelines, and approvals
- Ability to validate on-ground information and enforce data accuracy before system updates.

Job Type: Full-time