Practice Service Coordinator II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Position Summary

Under general supervision, performs administrative functions to support smooth and efficient practice operations. Responsible for coordinating tasks related to patient visits, including scheduling, check-in, and check-out activities. Specific duties may vary by department.

Essential Functions

Perform routine administrative and clerical duties in support of a clinical service or physician practice office.

Schedule patient appointments and maintain accurate appointment records.

Greet and assist patients in a professional and courteous manner.

Answer telephone calls, respond to routine inquiries, and schedule appointments.

File materials in patient folders and print daily appointment schedules.

Process patient billing forms and scan documents into the patient’s electronic medical record in EPIC.

Obtain patient medical records and laboratory test results as needed.

Open, sort, and distribute incoming mail and faxes.

Prepare and type forms, records, schedules, and memos as directed.

Collect patient co-payments when required.

Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Serve as an EPIC “Super User” for scheduling, registration, and billing systems (training provided).

Provide assistance and training to staff in EPIC-related processes.

Perform more complex or specialized tasks as needed, such as surgical scheduling or provider schedule management at an advanced competency level.

Compensation

Pay range is dependent on experience, starting at $20.00 per hour, with increases based on the candidate’s specific years of relevant experience.

Qualifications

Education

• High School Diploma or equivalent required

Licenses/Certifications

• Certified Medical Administrative Assistant (CMAA) preferred

Experience

• Minimum of 2–3 years of office or administrative experience required, preferably in a healthcare or medical office setting

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite and general computer applications

• Knowledge of standard office operations and administrative procedures, including filing, copying, scanning, printing, and faxing

• Ability to operate a multi-line phone system, manage non-routine calls, and appropriately resolve routine issues

• Strong written and verbal communication skills with the ability to communicate effectively with patients, staff, and leadership

• Ability to read and understand written documents and correspondence, including emails, memos, and letters, and to take accurate and complete messages

• Strong organizational and time management skills with the ability to manage multiple priorities, follow established protocols, and work efficiently within systems

Position Details

• Full-time, 40-hour day position

• Bilingual Spanish required

Benefits
MGB/MGB offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• Tuition Reimbursement

• Generous Paid Time Off

• 50% Discount on MBTA Passes

• Access to Childcare Resources and Emergency Backup Care

• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity Options

• Exclusive Employee Perks – enjoy discounts on tickets and passes for everything from ski resorts to museums and sporting events

Hybrid

151 Everett Avenue

40

Regular

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework