Private Lifestyle Manager - Arabic Speaking

You will excel in active listening, quickly understanding the unique desires and requirements of each member and their families. Your expertise lies in building relationships swiftly, drawing on existing knowledge, staying updated on trends relevant to our UHNW audience, and seamlessly connecting with members.

Being well-versed in our service offerings and the expertise of your colleagues is essential. Your ability to match members' needs with our services and provide a personalised, world-class experience will transform members into dedicated advocates of our service. Going the extra mile is not just a requirement but a commitment to delivering exceptional service that exceeds expectations.

KEY RESPONSIBILTITIES

Service Delivery

• Professionally onboard members to Ten, tailored to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service
• Private Client Relationship Managers are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example
• Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
• Establish strategies for low users, high users and engage members that haven t used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these
• Communicate effectively with colleagues, enabling them to be useful, efficient and learn from the best
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service
• To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence
• To demonstrate you can confidently create relationships with suppliers and communicate to specialists within Ten
• To gather feedback from members previous requests and use this feedback effectively
• To keep administration and research relating to the members or the members requests accurately up to date on Ten s CRM system
• To think commercially and ensure that any opportunities for commission are realized