PRO officer

Key Responsibilities

• Process and renew trade licenses, establishment cards, and chamber of commerce registrations before expiry
• Manage the full employee visa lifecycle: entry permits, status change, medical fitness tests, Emirates ID applications, labor cards, visa stamping, and cancellations
• Liaise with DED, MOHRE, GDRFA, Dubai Municipality, Dubai Civil Defence, and other relevant authorities on the company's behalf
• Submit and track applications through government smart-service platforms (e.g., DED Trader, Tas'heel, Basher, Amer centers)
• Coordinate Ejari registration, tenancy contract attestation, and landlord-related NOCs
• Maintain and renew mandatory permits and certificates (food safety/trade permits for F&B operations, fire and safety NOCs, signage permits, insurance certificates, etc.)
• Track expiry dates for all licenses, visas, and permits, and proactively initiate renewals to avoid penalties or business disruption
• Handle fines, violations, and penalty disputes with government departments
• Coordinate document attestation with embassies, consulates, and the Ministry of Foreign Affairs as required
• Support HR with documentation for onboarding and offboarding employees, including labor contracts and WPS registration
• Arrange and renew mandatory company insurances (e.g., employee health insurance, workmen's compensation, third-party liability) in coordination with finance/HR
• Maintain organized physical and digital records of all company and employee legal documents
• Build and maintain professional working relationships with government officers to facilitate smooth, fast processing
• Stay current on changes to UAE labor law, immigration regulations, and licensing requirements, and advise management accordingly

Requirements

• Minimum 2–3 years of experience working as a PRO in the UAE
• Strong working knowledge of UAE labor law, immigration procedures, and trade license regulations
• Familiarity with DED, MOHRE, GDRFA
• Valid UAE driving license; own vehicle preferred
• Fluency in Arabic and English (Arabic strongly preferred for dealing with government departments)
• Strong organizational skills with the ability to manage multiple deadlines and document trackers
• High attention to detail and discretion when handling confidential documents
• Excellent interpersonal and negotiation skills

Work Location: In person